Web Help

Don’t let a technical issue get in the way of your Sleep Out fundraising success! Let us help you so you can help our kids. If your question is not answered below, email sleepout@covenanthouse.org.

I forgot my username and password.

Remember that your username and password are case sensitive. Still not in? Click “Forgot Password” link under the Login field and your password will be sent to the email address you have on file.

How do I change my email and/or password?
Login to your Participant Dashboard using your current email and password. Hover over your photo and name in the top-right corner of the black menu, and click “Profile.” Scroll down and click the button “Edit Profile.” From here, you will be able to change your contact information, email address, and password. Click "Update Profile" when finished (note that changes may take up to 15 minutes to be reflected).

If I participated in a past edition of Sleep Out, will I be able to access my address book?
Due to the migration to a new fundraising platform, contact list uploaded for events prior to 2018 are not available.  You can upload a new contact list and use the suggested messages or create your own within your new participant dashboard.  Once you upload your new contact list, it will be available to you for any subsequent events. 

How do I change my personal fundraising goal?
Log in to your Participant Dashboard using your email and password. Once in, click the “Your Page” icon in the black menu at the top of the screen. Scroll down to the thermometer and click the pencil icon on the right (just over the goal).   Enter your new goal in the box and click “Update Goal”.

How can I see who has donated to me?
Log in to your Participant Dashboard using your email and password. Once in, hover over the “Donations” icon in the black menu at the top of the screen, and click “Donations Received” from the drop-down menu. Scroll down to view your list of donors.

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