Frequently Asked Questions
How Can We Help?
Check out the different sections below for answers to frequently asked questions. If you don't find what you need, email [email protected].
About Sleep Out
How does Covenant House help youth facing homelessness?
Covenant House is the largest privately funded agency in the Americas providing food, shelter, crisis care, and essential services to young adults. But we go beyond offering an immediate safe harbor. We empower each young person to move forward along a path to independent adulthood, free from the risk of homelessness. Learn more.
Why do I have to fundraise? And how much do I need to raise?
Sleep Out is a unique experience that encourages awareness, empathy, and understanding for the immeasurable odds that young people overcoming homelessness face. And while awareness of a problem is important, it isn’t a solution.
By fundraising, Sleepers become part of the solution for youth facing homelessness. Sleep Outs have different fundraising minimums, so please check the event information to confirm before registering. People creating their own Sleep Out can set their own fundraising goal. For all Sleep Outs, participants have access to fundraising tips, tricks, and tools to help you reach your goal. Find them here.
Where does the money for Sleep Out go?
Directly to Covenant House, where it is put right to work. Funds raised by Sleep Out participants help keep the lights on and the doors open for the thousands of young people who will come to our shelters each year. Sleepers also help fund vital services like medical care, legal assistance, education opportunities, vocational training and therapeutic services. Learn more.
If you live in a state or province where we have a Covenant House, your fundraising benefits your local shelter. If you live elsewhere, the funds you raise will go where they are needed most, benefiting communities across North America as well as supporting advocacy to address youth homelessness at the systemic level.
Is Sleep Out safe?
Safety is our first and foremost concern, whether it is for the young people we serve or for our larger community. When Sleep Outs are held in-person, we take all necessary precautions to ensure you are safe.
If you are creating your own Sleep Out or participating virtually, you should only sleep somewhere that is safe and legal. If you can't find a place outside where you have express permission to be, that's ok. Giving up your bed for an uncomfortable night on the floor can be just as powerful. Learn more.
How can I participate in Sleep Out?
Sleep Out events are hosted by Covenant House sites in the United States and Canada. Review the list of upcoming Sleep Outs (all are virtual and most are open to anyone, anywhere). You can also start your own Sleep Out. Learn more.
Someone invited me to join their Sleep Out team. How do I do that?
Search for their name in the "Fundraiser Search" box at the top of this page. When you get to their page, click the “Join Team” button and complete the registration process to join the event.
I forgot my username and password.
Your username and password are case sensitive, so double check your caps lock. Still not in? Click “Forgot Password” link under the Login field and your password will be sent to the email address you have on file.
How do I change my email and/or password?
Click the icon at the top-right corner of this page to access your Participant Dashboard. Hover over your photo and name and click “Profile.” Scroll down and click the button “to Edit Profile.” From here, you will be able to change your contact information, email address, and password. Click "Update Profile" when finished (note that changes may take up to 15 minutes to be reflected).
How do I change my personal fundraising goal?
Log in to your Participant Dashboard using your email and password. Once in, click the “Your Page” icon at the top of the screen. Scroll down to the thermometer and click the pencil icon on the right (just over the goal). Enter your new goal in the box and click “Update Goal”.
How can I see who has donated to me?
Log in to your Participant Dashboard using your email and password. Once in, hover over the “Donations” icon in the black menu at the top of the screen, and click “Donations Received” from the drop-down menu. Scroll down to view your list of donors.
I connected a Facebook Fundraiser to my fundraising page. What happens when someone donates? What if I update my goal?
When someone donates on your Facebook Fundraiser, their donation will count toward your fundraising goal on the Sleep Out website.
Your fundraising progress and your fundraising goal (even if you change it) should always be in sync.
My Facebook Fundraiser is out of sync.
You can only connect a Facebook Fundraiser from your Sleep Out account. If you create a fundraiser directly on Facebook, it will not sync with your Sleep Out page. To connect a Facebook Fundraiser, login to your Sleep Out account and look for the button to "Create a Facebook Fundraiser".
I connected a Facebook Fundraiser to my fundraising page but photos and text formatting did not show up on my
Facebook Fundraisers allows us to sync plain-text only. Any images, videos, or other rich content on the “My Story” tab on your
fundraising page will be stripped out when syncing the content to Facebook.
Someone donated to me on Facebook and I can't see their name or email address.
Facebook does not share donor data with outside organizations. So while the funds go directly to Covenant House, you will have to use Facebook to see your donors' names and email addresses (note that donors have the option to hide their email address).
If you don't have other contact information, you can thank your Facebook donors directly on Facebook by commenting on their donation, sending a one-to-one message through Messenger, or recognizing the publicly by mentioning them in a post. Once you've thanked your donors, you can mark each donor as "thanked" in your Participant Dashboard.
I want to donate to someone’s Sleep Out. How do I find their page?
Search for their name in the "Fundraiser Search" box at the top of this page. When you get to their page, click the “Support Me” button to make a credit card donation.
I want to donate online but I am not in the United States.
Thank you so much! On the donation form, use the drop-down menu to select the country for your billing address. This will trigger the form to update with the appropriate fields. Your donation will be made in U.S. dollars using the exchange rate at the time of your gift, so please double check that the amount is correct.
How do I donate by mail?
To make a cash or check donation to a Sleep Out participant, visit their personal fundraising page and click the “Mail-In Donation Form” button. A form will download with the participant’s information pre-populated. Print this, fill it out with your donation information, and mail it — along with your donation — to the address listed at the bottom of the form. If you need help, contact your local Covenant House to verify the correct mailing address.
I donated on Facebook and need a refund.
Only Facebook can issue a refund of donations made on their platform. Get support from Facebook. Donations are processed on Facebook and donor information is not shared with Covenant House, so we cannot issue the refund.
How do I get a receipt for my donation?
Online donations: after you complete your donation, you will receive an email confirmation with a PDF gift form attached. This email is your official gift receipt, and you may print it and save it for your records. If you did not receive a receipt, please email [email protected] with the name of the participant and/or event you supported and we will resend one.
Offline donations (cash or check): you will receive a receipt from the Covenant House location that received your gift. Please contact your local Covenant House if you need a receipt re-sent.
Facebook donations: your receipt was issued by Facebook and sent via email. You will need to ask Facebook for another copy of your receipt. Covenant House is not able to access or issue receipts for donations made on Facebook.
How can I double my Sleep Out donation?
Many companies will match donations made by their employees. Contact the human resources department at your office to ask if your company has a matching gift program. If so, they will likely give you a one-page form to fill out and mail to us. We’ll confirm receipt of your donation, send the form back to your company, and then the company will send Covenant House a check. It's an easy way to double your impact!
If you submit a matching gift request to your company, be sure to let the Sleeper you supported know. They will work with us and their event lead to make sure it is returned promptly and credited to their page.